FAQ
We have tried to include as much information on our FAQ as possible to tackle all the most important questions our Customers ask us, however if you cannot find the answer you need you can always get in touch by calling us on 01332 346 444 or e-mailing info@designer-carpet.co.uk
To get started type a keyword in the search box or click on one of the sections below:
- Carpet Care: Can I use Bleach to Clean my Carpet?
- Carpet Care: Which Carpets can I use my Vacuum Cleaner on?
- Carpet Care: Which Carpets can be Steam-cleaned?
- Carpet Care: How to Clean Blood out of Carpet
- Carpet Care: How to Clean Candle Wax out of Carpet
- Carpet Care: How to Clean Chewing Gum out of Carpet
- Carpet Care: How to Clean Chocolate out of Carpet
- Carpet Care: How to Clean Glue or Adhesive out of Carpet
- Carpet Care: How to Clean Grease out of Carpet
- Carpet Care: How to Clean Nail Varnish out of Carpet
- Carpet Care: How to Clean Red Wine out of Carpet
- Carpet Care: How to Clean Urine out of Carpet
- Carpet Care: How to Clean Vomit out of Carpet
- Choosing Carpet: Can I use carpet in a cold conservatory/basement?
- Choosing Carpet: I have underfloor heating, are there any carpets I shouldn’t use?
- Choosing Carpet: What kind of carpet can I use on stairs?
- Choosing Carpet: Why does wool carpet usually cost more than man-made carpet?
- Choosing Carpet: How can I find the ‘pattern repeat’ on a particular carpet?
- Choosing Carpet: What are the benefits of getting new underlay?
- Choosing Carpet: Do all carpets require underlay?
- Choosing Carpet: Which underlay should I use?
- Choosing Carpet: What kind of underlay is best for natural floorcoverings?
- Choosing Carpet: What kind of underlay is suitable for underfloor heating?
- Choosing Carpet: What is Pile Density?
- Choosing Carpet: What is Pile Height?
- Choosing Carpet: What is Face Weight?
- Choosing Carpet: What is Tuft Twist Rating?
- Choosing Carpet: What is Suitability?
- Choosing Carpet: What does Tog Rating mean?
- Choosing Carpet: What is Backing?
- Choosing Carpet: What is Pure Wool Carpet?
- Choosing Carpet: What is Polypropylene (Manmade, Polyprop, PP) Carpet?
- Choosing Carpet: What is Viscose(Artificial Silk, Faux Silk, Bamboo Silk) Carpet?
- Choosing Carpet: What is Nylon(Polyamide, Antron) Carpet?
- Choosing Carpet: What is Wool/Nylon Blend Carpet?
- Choosing Carpet: What is Sisal Carpet?
- Choosing Carpet: What is Sisool Carpet?
- Choosing Carpet: What is Coir Carpet?
- Choosing Carpet: What is Jute Carpet?
- Choosing Carpet: What is Seagrass Carpet?
- Choosing Carpet: What is Durability?
- Choosing Carpet: What is Stain-Resistance?
- Choosing Carpet: What is Softness/Feel?
- Choosing Carpet: What is Twist Carpet?
- Choosing Carpet: What is Velvet Carpet?
- Choosing Carpet: What is Loop Carpet?
- Choosing Carpet: What is Woven Carpet?
- Measuring and Fitting: How do I measure my room/stairs?
- Measuring and Fitting: Does it matter which way around I lay my carpet?
- Measuring and Fitting: What kind of carpet can I use on stairs?
- Measuring and Fitting: How do I fit carpet on stairs?
- Measuring and Fitting: On average how much carpet do I need for stairs?
- Measuring and Fitting: Can you take a look at my plan and work out how much carpet I need?
- Measuring and Fitting: How do I fit natural carpet? (sisal, coir, jute, seagrass)
- Measuring and Fitting: How do I work out how much underlay I require?
- Measuring and Fitting: Should I do anything before the carpet arrives?
- Measuring and Fitting: What is acclimatising and why do I need to do it?
- Measuring and Fitting: How do I acclimatise my carpet?
- Our Products - Carpets Section What type of products are listed in your carpet section?
- Our Products - Carpets Section How are prices for carpets calculated?
- Our Products - Carpets Section I can’t see the price for a specific carpet - what should I do?
- Our Products - Carpets Section Is stock available for every carpet on your website?
- Our Products - Carpets Section Can I order carpet cut to my size requirements?
- Our Products - Remnants section: What is the difference between a "carpet" and a "remnant"?
- Our Products - Remnants section: Are remnants damaged?
- Our Products - Remnants section: Where do you get your remnants from?
- Our Products - Remnants section: Can I order a remnant cut to my size requirements?
- Our Products - Remnants section: Are the measurements on your remnants exact?
- Our Products: Which products are listed in the "Rolls" section?
- Our Products: Which products are listed under the "rug" section?
- Our Products: How do I order a bespoke rug?
- Our Products: What can I buy from the Accessories section?
- Our Services - Navigation: A Quick Guide - Navigating The Website
- Our Services - Navigation: How can I find the carpet I need?
- Our Services - Navigation: How do I place an order?
- Our Services - Navigation: Can I reserve a product?
- Our Services - Navigation: How can I order a sample?
- Our Services - Navigation: I can’t find what I need on the website - what can I do?
- Our Services - Navigation: How can I find out if a product is in stock?
- Our Services - Navigation: Can I order a product cut to my size requirements?
- Our Services - Navigation: Are the images on your website accurate?
- Our Services - Navigation: Which direction is the length and the width on your images?
- Our Services - Delivery: Our Delivery Services - Overview
- Our Services - Delivery: How do I arrange delivery?
- Our Services - Delivery: Can you hold a carpet for delivery at a later date?
- Our Services - Delivery: How much will delivery cost?
- Our Services - Delivery: Will all of my products be delivered together?
- Our Services - Delivery: How long will my order take to deliver?
- Our Services - Delivery: Which days and times do you deliver?
- Our Services - Delivery: How should I prepare for my delivery?
- Our Services - Delivery: Will the delivery driver help me with my products?
- Our Services - Delivery: What does 'kerbside delivery' mean?
- Our Services - Delivery: Can you give me a delivery time slot?
- Our Services - Delivery: My order hasn’t arrived - what should I do?
- Our Services - Delivery: My order is wrong/damaged - what should I do?
- Our Services - Bespoke Rug Service: How do I place an order for a bespoke rug?
- Our Services - Bespoke Rug Service: Can I have more than one bespoke rug from the same carpet remnant?
- Our Services - Bespoke Rug Service: How long does it take to make a bespoke rug?
- Our Services - Bespoke Rug Service: Are there size limitations for a rug order?
- Our Services - Bespoke Rug Service: What type of rug borders do you have?
- Our Services - Bespoke Rug Service: Are there any restrictions on what kinds of borders I can have?
- Our Services - Bespoke Rug Service: How much do the borders cost?
- Our Services: Do you supply underlay?
- Our Services: Do you provide a fitting service?
- Our Services - Stainguard: What is Stainguard?
- Our Services - Stainguard: How do I request the Stainguard treatment for my new carpet?
- Our Services - Stainguard: Does the Stainguard treatment prevent stains completely?
- Our Services - Stainguard: Do I Need Stainguard?
- Our Services - Stainguard: How much does Stainguard cost?
- Our Services - Stainguard: How long does Stainguard treatment last?
- Our Services - Stainguard: Will I affect the Stainguard treatment by cleaning my carpet?
- Our Services - Stainguard: Is the Stainguard treatment safe? What impact does it have on the carpet and on the environment?
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