Are you cancelling your order?
You can cancel your order within 14 days for goods that have not been cut to size or made to your measurements (including, without limitation, any bespoke rugs or ordered cuts from the manufacturer).
If you wish to cancel your order you are liable to pay 30% of the product price to cover our order processing fee. If you change your mind on the product and wish to buy another product then we can be flexible with the cancellation fees.
Are you returning your item(s)?
You can return item(s) within 14 days of receiving it but you are liable for paying the cost of the delivery, redelivery and 30% of the product price too. However, if the product arrived damaged, then you are eligible for 100% refund assuming you signed the product as ‘damaged’ when receiving the delivery.
Please note the returning item(s) should be in a saleable condition without any change in its dimensions or usage from its original state. We do not accept returns on custom products such as bespoke rugs unless the product was faulty or not made to specification. Please be careful to ensure the item(s) correctly when posting back to us.
