Designer Carpet COVID-19 Updates: December 2020
As we navigate this uncertain time, we want you to know we’re doing all that we can to keep our staff and customers safe. Designer Carpet is still currently open for business, and we’re working hard to ensure deliveries continue as usual.
We’re following and implementing all current Government Guidance for business, and as such we’ve put a number of new measures in place to keep our warehouse staff safe, including enhanced cleaning schedules, social distancing measures and split shifts. Meanwhile, our couriers have introduced no-contact delivery to limit customer interaction.
All employees who are able to are now working from home, including Customer Services - you can continue to contact them on 01332 346 444 as well as via email or live chat during operating hours.
Finally, we’re doing everything we can to help minimise disruption to orders and will continue to review our policies in real time, keeping this page up to date with all the latest information as Government Guidance evolves.
Can I still order online?
Yes, you can still order online and we can still deliver as normal.
Are your Customer Services still open?
Yes, you can continue to contact our Customer Services team on 01332 346 444, and via email or live chat.
I have an existing order - what will happen to it?
If you have an existing order with us then we will still deliver it. If we are unable to due to circumstances beyond our control, such as suppliers or couriers temporarily suspending operations, then one of our Customer Service representatives will contact you immediately to advise on alternative options.
Are any product lines affected?
The vast majority of our stock is held at our warehouse and able for immediate dispatch, including Remnants, Rolls and Ready-Made Rugs. We also continue to offer our Bespoke Rug Making Service.
The major carpet brands are also currently operating as usual, meaning you can continue to order carpets from our Carpets category in any length you require.
Can I still order samples?
Yes, we are still offering a free sample service for all customers. Should any of the major carpet brands choose to suspend their operations, we may not be able to supply samples for some lines that are sent direct from the supplier. In this case, the ORDER FREE SAMPLE button will be taken off the product temporarily.
Please be aware that delivery times for sample orders are slightly longer at the moment due to delays with the postal service that are outside of our control.
Do you have a no-contact delivery process in place?
Yes. All of our couriers are now providing no-contact, kerbside delivery only. Kerbside delivery means the driver will leave your order at the closest access point possible to the intended address. The driver will then ask you to state your name, while maintaining a distance of at least 2 metres, and sign on your behalf, taking a photograph of the item as proof of delivery.
I'm self-isolating, can I still get my delivery?
Yes. We're now providing no-contact delivery or, if you'd prefer, we can hold your order at our warehouse until you're ready to receive it. Please let our Customer Service team know if this is the case prior to delivery.
Can you store my order for a future date?
Yes, of course. We understand that many of our customers may want to place their order now to secure stock but are unable or unsure about taking delivery at this moment in time. In that case, we will reserve and store your order safely at our warehouse until you are ready to receive it. Just let our Customer Services team know.
Can I change my delivery time/location?
Yes, please contact our Customer Services team for your options.
Is your warehouse showroom open?
We’ve made the decision to close our warehouse to the public and trade partners at the current time to limit the spread of the virus and abide by the Government’s rules on mass gatherings and non-essential travel.
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